Service policy

Working Hours and Response Time

We are available Monday - Friday, 8:00am - 5:00pm (except on public holidays).

We usually respond to client requests within 1 (one) business day. However, for emergency situations we strive to become available as soon as possible, usually within less than 2 (two) hours.

Pricing

The prices of our products and services are uniform and can be found in our price list. As a principle, we charge all clients in the same way. However, clients who make high volume purchases may be eligible for a discount.

For on-demand IT work, we charge by the man-hour spent working on the problem. Minimum charge for on-demand work is € 45. Emergency work performed during weekends is charged at a rate 75% higher than that posted in the price list.

Settlement of Accounts

Invoices must be paid immediately unless otherwise specified. For orders totalling over € 500 we usually request an advance fee of 30% of the final price.

Warranties

We fully honour the manufacturer's warranty for all the hardware products we supply.

Client Lock-In

We absolutely oppose policies and practices that create lock-in. All clients are free to mix and match our products and services with those of any other corporation or individual (provided that they honour our products' End-User License Agreements), or to switch to a different IT service provider altogether, without any hindrance from us. We will also happily set up and support hardware or software products purchased by the client from third parties.

lynvCode Ltd. reserves the right to change its service policy at any time without prior notification.

Questions, comments, or suggestions? Please feel free to contact us.